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Forgot your PIN?


We're improving your account security

The security of your information and data is very important to us.We are implementing a new PIN policy that will enhance security for our providers.

What to expect

Here is what you need to know when we introduce our new PIN policy:
  • You will be asked to reset and create a new PIN when you log in to your account.
  • Your new PIN must meet our new, enhanced security policy standards:
    1. Must have a minimum of 8 or more characters.
    2. Must have a mixture of following characters:
      1. At least one numeric character (Example: 1 2 3)
      2. At least one uppercase letter (Example: A B C)
      3. At least one lowercase letter (Example: a b c)
      4. At least one of these Special characters and no other
        (! @ # $ % ^ & * ( ) _ + - = { } [ ] \ | ; : ' , . ? / ` ~ > < ")
    3. Must not contain user’s first name, last name, or login username
    4. Must not be the same as any of your last 24 PINs
  • Accounts will be locked in the future after 5 unsuccessful attempts to log in.
  • PINs expire after 60 days. You will need to reset the password at that time.
If you have questions, please contact Provider Customer Service at 866-447-9717, Monday through Friday, from 8 a.m. to 6 p.m. and a Customer Service representative will be happy to assist you.